We want to hear from you
If something about your experience with a Helm Campaigns fundraiser didn't feel right, we want to know. We take all feedback seriously — it helps us maintain the standards our charity clients and the public deserve. This page explains how to raise a concern and what happens next.
Registered with the Fundraising Regulator What you can raise with usConduct on site
Concerns about how a fundraiser approached you — including pressure, misleading information, or inappropriate behaviour.
Your sign-up or direct debit
If you feel you weren't given clear information about what you were signing up to, or have questions about a direct debit you've set up.
Gift Aid
If Gift Aid was collected incorrectly or you were given inaccurate information about your eligibility as a taxpayer.
Anything else
If something else felt wrong, please tell us. We'd rather hear about it than not.
How to get in touch
What happens next
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1
We acknowledge your complaint
Within 2 working days of receiving your complaint, we'll confirm we've received it and let you know what happens next.
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2
We investigate
We look into what happened — speaking to the fundraiser involved, reviewing relevant records, and assessing the situation against our standards and the Fundraising Regulator's Code of Fundraising Practice.
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3
We respond
We aim to resolve all complaints within 10 working days. We'll tell you what we found and what action we've taken. If it takes longer, we'll keep you informed of progress.
Not happy with our response?
If you're not satisfied with how we've handled your complaint, you can refer it to the Fundraising Regulator — the independent regulator of charitable fundraising in the UK.
fundraisingregulator.org.uk
Tel: 0300 999 3407
The Fundraising Regulator will review your complaint independently of Helm Campaigns.